Our commitment to you: terms and conditions

This Privacy Policy explains how Octave Pianos collects, uses, stores, and protects your personal data when you visit our website, contact us, submit an enquiry, request a quotation, make a purchase, arrange delivery or servicing, or otherwise interact with us.

We are committed to handling personal data in accordance with applicable data protection law, including the General Data Protection Regulation (GDPR). GDPR requires transparency about how data is collected and used and is built around principles such as lawfulness, fairness, transparency, purpose limitation, data minimisation, storage limitation, integrity, confidentiality, and accountability. a Controller: Three Watermelons & Friends Ltd.
Trading as: Octave Pianos
Registered address: 117 Triq l-Assemblea Nazzjonali, San Ġwann, Malta
Email: octave.pianos@gmail.com
Telephone: +356 79900885

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us using the details above.

3. What Personal Data We Collect

We may collect and process the following personal data:

your name;
email address;
telephone number;
billing address;
delivery or installation address;
company name, where applicable;
order, quotation, and transaction details;
communications you send to us;
details about the products or services you are interested in;
website usage data, IP address, browser type, device information, and cookie-related data;
any other information you voluntarily provide to us.
4. How We Collect Personal Data

We may collect personal data when:

you submit a contact form;
you email, call, or message us;
you request a quotation;
you place an order or pay a deposit;
you arrange delivery, tuning, repair, or related services;
you subscribe to marketing communications;
you browse our website.
5. Purposes of Processing

We may use your personal data for the following purposes:

to respond to enquiries;
to provide quotations and product information;
to process orders and payments;
to arrange delivery, installation, tuning, repairs, or after-sales support;
to manage customer records;
to comply with legal, tax, accounting, or regulatory obligations;
to improve our website and services;
to send marketing communications where permitted by law or where you have consented.
6. Legal Bases for Processing

We process personal data on one or more of the following legal bases:

performance of a contract or steps taken at your request before entering into a contract;
compliance with a legal obligation;
our legitimate interests, where these are not overridden by your rights and interests;
your consent, where consent is required, such as for certain marketing or non-essential cookies.
7. Marketing Communications

Where permitted by law, we may send you updates about our stock, promotions, services, or events. Where required, we will do so only with your consent.

You may opt out of marketing communications at any time by:

clicking the unsubscribe link in an email, where available; or
contacting us directly and asking to be removed from our marketing list.
8. Sharing Your Data

We may share your personal data only where necessary with:

payment providers;
website hosting and IT service providers;
delivery, moving, installation, or logistics providers;
accountants, legal advisers, or professional consultants;
service providers helping us operate the website or business;
authorities, regulators, courts, or law enforcement bodies where required by law.

We do not sell your personal data to third parties.

9. International Transfers

If any of our service providers process personal data outside the European Economic Area, we will take reasonable steps to ensure that appropriate safeguards are in place where required by applicable law.

10. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including for legal, accounting, tax, warranty, complaint-handling, or record-keeping purposes. GDPR requires that data not be kept longer than necessary for the purpose for which it was collected. may be retained for different periods depending on the nature of the relationship, the transaction, and our legal obligations.

11. Your Rights

Subject to applicable law, you may have the right to:

request access to your personal data;
request rectification of inaccurate or incomplete data;
request erasure of your data;
request restriction of processing;
object to certain processing;
request data portability;
withdraw consent where processing is based on consent;
lodge a complaint with the competent data protection authority.
12. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

ensure website functionality;
remember preferences;
analyse traffic and performance;
improve user experience.

Where required, non-essential cookies should only be used with your consent. You may manage cookie preferences through your browser settings or cookie banner, where applicable.

If you want, I can also draft a separate Cookie Policy and cookie banner wording.

13. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure.

14. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites. You should review their own privacy policies before submitting personal data to them.

15. Children

Our website is not intended to knowingly collect personal data from children without appropriate legal basis or consent where required.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time by publishing a revised version on this page. The latest version published on the website will apply from the date of publication.

17. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
octave.pianos@gmail.com
Octave Piano